Cancellation & Refund Policy

At Prime Limousine, legally operating under Prime Logistics Solutions LLC (“Company,” “we,” “us,” or “our”), we understand that corporate and luxury travel schedules can shift unexpectedly. Our policy is structured to ensure operational readiness for our elite clientele while safeguarding the time and commitment of our professional dispatchers and chauffeurs.

As a refund transparent limo service, this policy explicitly details the operational rules for trip cancellations, refunds, grace periods, and supplementary stops for all services managed through www.myprimelimousine.com or our dedicated reservation channels. Please review our detailed limo cancellation policy below.

1. Cancellation Windows and Refund Eligibility

Refund eligibility depends strictly on the specific vehicle asset class reserved and the amount of advance notice provided prior to the scheduled pickup time. Please review the matrix below:

Important Processing Terms:

• Transaction Costs: A 4.00% merchant credit card processing fee applies to all processing returns (including full refund scenarios) to cover external credit gateway assessments.
• Original Tender: Approved refunds will be routed exclusively back to the original credit or debit instrument utilized during the reservation phase.
• No-Show Definition: Deemed to occur if passengers fail to establish contact or physical presence at the specified staging point within the designated grace tier, or cancel after assets are physically deployed.

2. Grace Periods, Dynamic Delay Billing, and Intermediate Stops

To accommodate premium travel adjustments, we provide automated grace allocations. Beyond these thresholds, wait metrics and manual route adjustments accumulate per the schedules below:

Operational Constraints:

• Timeline Activation: The 15-minute grace window launches exactly at the booked pickup timestamp for non-airport transfers.
• Airport Exceptions: Commercial inbound flights are actively tracked. Specific specialized grace protocols apply from the moment the wheel touches down, matching driver staging locations.
• Unscheduled Deviations: Stop charges apply automatically to any additional physical route deviations requested during transit that were not logged in the initial reservation profile.

3. Schedule Variations and Force Majeure

While we maintain near-perfect scheduling execution, route disruption caused by extreme weather phenomena, federal aviation grounding, or massive infrastructure failures are handled at the direct discretion of our executive team via asset rebooking credits. For general service regulations, please review our standard Terms & Conditions.

4. Direct Support Infrastructure

To initiate an active change order or trip cancellation, please coordinate directly with our logistics hub. Ensure you provide your core reservation reference ID to our team via our Contact interface or the credentials below: