Prime Limo Frequently Asked Questions

For standard NYC limo rentals and airport transfers, we recommend booking at least 24 to 48 hours in advance to guarantee vehicle availability. For special events like weddings, proms, or large corporate roadshows, booking 2 to 4 weeks in advance is highly advisable.

Yes, we do our utmost to accommodate last-minute requests. Because our fleet is dispersed throughout the Tri-State area, we can often dispatch an executive sedan or SUV within 60-90 minutes. Please call our 24/7 dispatch directly for immediate service.

Booking is effortless. You can reserve online through our secure portal, email our dispatch team, or call our 24/7 customer service. You will receive an immediate confirmation email detailing your itinerary.

Absolutely. We understand itineraries change. You can modify your pickup time, location, or vehicle type by contacting our support team prior to your scheduled service. Late adjustments may be subject to availability.

Yes. We specialize in complex, multi-stop itineraries for financial roadshows, real estate tours, and executive meetings across Manhattan. Provide us with your schedule, and our dispatchers will optimize the routing.

Yes, simply set up a guest profile during booking. We will send the chauffeur details and tracking links directly to the passenger’s mobile phone, while keeping the billing and receipts strictly with the booking coordinator.

Yes, premium forward-facing, rear-facing, and booster seats are available upon request for a small additional fee. Please specify the child’s age and weight during booking so we can install the appropriate safety seat prior to arrival.

Service animals are legally permitted and always welcome. Small pets in secure travel carriers may be permitted in certain vehicles. Please notify us during booking to ensure we assign a pet-friendly vehicle.

Our elite fleet features late-model vehicles including Premium Executive Sedans (Mercedes-Benz S-Class, Cadillac CT6), Luxury SUVs (Cadillac Escalade, Chevy Suburban), and Executive Sprinter Vans (seating up to 14) for group travel.

• ▪ Sedans: Up to 3 passengers, 3 standard bags.
• ▪ SUVs: Up to 6 passengers, 6 standard bags.
• ▪ Sprinters: Up to 14 passengers, ample luggage space.

Yes, most of our premium executive vehicles (especially SUVs and Sprinters) are equipped with complimentary high-speed WiFi, allowing you to work or stream seamlessly while in transit.

Our core executive fleet is exclusively black-on-black (black exterior, black leather interior) to maintain a highly discreet, professional, and uniform appearance suitable for high-end corporate travel.

All of our vehicles feature deep factory-tinted rear windows for your privacy. Sprinter vans and classic stretch limousines also feature solid privacy partitions between the chauffeur and the passenger cabin.

Yes, our late-model SUVs and Executive Sprinters feature passenger-accessible climate and audio controls, including Bluetooth pairing so you can control the cabin atmosphere.

No. We understand the value of discretion. Our black car and limo fleet remains completely unbranded (no large company decals or phone numbers) to ensure an executive, private profile for VIPs and celebrities.

Port Authority regulations strictly dictate airport limo rules for JFK, LGA, and EWR. Chauffeurs cannot idle at curbside. They must wait in designated holding lots. Once you have your luggage, notify us, and the chauffeur will proceed to the active loading zone (takes ~5-10 mins).

We utilize real-time flight tracking software. Whether your flight is delayed or early, we automatically adjust your chauffeur’s dispatch time. You don’t need to call us for delays; your car will be there when you land.

Yes. For a VIP experience, select our ‘Meet and Greet’ option. Your chauffeur will park the vehicle and wait for you inside the terminal near baggage claim holding an iPad or sign with your name. They will assist with your luggage to the vehicle.

We typically offer a grace period of 30 minutes of complimentary wait time for domestic flights and 60 minutes for international arrivals, giving you plenty of time to deplane and clear customs.

Yes, we have extensive clearance and experience serving all private FBOs at Teterboro (TEB), Westchester (HPN), and Republic (FRG).

Our flight tracking software notifies us of early arrivals, and we dispatch your chauffeur accordingly so they are ready when you are.

Costs vary based on vehicle class, service type, and duration. Executive sedan airport transfers start at flat rates. Hourly charters are billed per hour with minimum requirements. We provide transparent quotes upfront.

Yes. For corporate compliance and transparency, quotes are all-inclusive, encompassing the base rate, standard expected routing tolls, and a standard chauffeur gratuity.

Most sedans and SUVs have a 2 to 3-hour minimum for ‘As-Directed’ hourly service in NYC. Stretch limousines and Sprinter vans may have 4 to 6-hour minimums depending on weekends or prom season.

We offer full refunds for cancellations made within our required notice window (typically 24 hours for sedans, longer for specialty vehicles). Late cancellations incur a penalty fee.

View Full Cancellation Policy

Yes, we offer direct billing, customized reporting, priority dispatch, and dedicated account managers for corporate clients with high-volume travel needs.

For flat-rate point-to-point transfers, extra stops off the direct route will incur an additional stop charge. For hourly charter bookings, unlimited stops within the designated zone are included.

Overtime is billed in 30-minute increments at the prevailing hourly rate for that specific vehicle. The chauffeur will happily continue service as long as needed, subject to availability.

Yes, passengers of legal drinking age may bring their own alcoholic beverages into vehicles equipped with solid privacy partitions (such as Stretch Limos and Sprinter Vans). Alcohol is not permitted in standard sedans or SUVs per TLC rules.

Yes, we frequently execute long-distance city-to-city transfers, including runs to Connecticut, New Jersey, Pennsylvania, Washington D.C., and Boston.

Yes, for wedding packages, we can provide traditional wedding ribbons and coordinate with your wedding planner or florist to allow for non-damaging exterior/interior floral arrangements.

Yes, all chauffeurs undergo rigorous state and federal background checks, drug screening, and continuous safety training to meet our high executive standards.

Vehicles are deep-cleaned daily at our facility. Furthermore, chauffeurs thoroughly wipe down high-touch surfaces, clear trash, and refresh the cabin between every single passenger trip.

Yes, Prime Limousine is fully licensed by the NYC Taxi and Limousine Commission (TLC) and the DOT. We carry extensive commercial liability insurance exceeding state requirements.